Last updated: October 2026

Turning Point Fitness, LLC (“Turning Point Fitness,” “we,” “us”) operates turningpointfit.com, including our online video subscription service. This policy explains what personal information we collect, how we use it, and the choices you have.

Information we collect

Information you give us

  • Account information: your name, email address, and password when you create an account or subscribe.
  • Payment information: billing details you enter at checkout. Card details are processed directly by our payment processor, Stripe. We do not store your full card number.
  • Communications: information you send us through our contact form, by email, or by phone.

Information collected automatically

  • Device and usage information: IP address, browser and device type, and pages visited, collected through server logs, security tools, site statistics, and cookies.
  • Account activity: logins, subscription changes, and similar account events, which we record for security and customer support.

How we use your information

  • Create and manage your account and subscription
  • Process payments, renewals, cancellations, and refunds
  • Provide access to our video content
  • Send account emails, such as receipts, renewal notices, and password resets
  • Respond to questions and support requests
  • Protect our site and members from fraud and unauthorized access
  • Meet legal, tax, and accounting obligations
  • Send marketing emails, only if you choose to receive them. You can unsubscribe at any time.

Password security

When you create a password, we may check whether it has appeared in a known public data breach, so we can ask you to choose a different one. This check uses a privacy-preserving method: only a small, partial fingerprint of your password (part of a cryptographic hash) is sent to the Have I Been Pwned service. Your password itself is never sent or stored by that service.

How we share information

We do not sell your personal information. We share it only with service providers that help us run our business, and only as needed for them to provide their services:

  • Stripe, to process payments (Stripe Privacy Policy)
  • Our website hosting provider, which stores site data on its servers
  • Email delivery services, to send account and transactional emails
  • Video platforms (Vimeo and YouTube), which host the videos embedded on our site
  • Security and site-performance tools, which help protect the site from attacks and keep it running

We may also disclose information if required by law, or when needed to protect the rights, property, or safety of Turning Point Fitness, our members, or others.

Cookies

We use cookies that are necessary for the site to work, such as keeping you logged in. Embedded videos and other third-party features may set their own cookies. You can block or delete cookies in your browser settings, but some features, including logging in, may not work without them.

Embedded content and third-party services

Our videos and some site features are provided by third parties, including Vimeo, YouTube, and Google Fonts. When you view pages that include them, your browser connects to those services, which may collect information such as your IP address under their own privacy policies: Vimeo and Google (YouTube and Google Fonts).

How long we keep your information

We keep account information for as long as your account is active. We keep payment and transaction records for up to 7 years for tax and accounting purposes. If you ask us to delete your account, we will delete or anonymize your information, except where we must keep it for legal, tax, or security reasons.

Your choices

  • Update your account information at any time from your account page.
  • Cancel your subscription at any time from your account page.
  • Unsubscribe from marketing emails using the link in any email.
  • Request a copy of your personal information, or ask us to delete it, by contacting us.

Security

We use reasonable measures to protect your information, including encrypted connections and security monitoring. No method of transmission or storage is completely secure, so please use a unique password for your account.

Children

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. We will post the updated version on this page with a new “Last updated” date, and will notify members by email of significant changes.

Contact us

Turning Point Fitness, LLC
5894 Chandler Ct.
Westerville, OH 43082
info@turningpointfit.com
614-895-1433